eaed-case-study – HighCloud Solutions

State of Minnesota - Department of Employment and Economic Development (DEED)

HighCloud implemented a scalable, customized Salesforce solution for Minnesota DEED to enhance service delivery. The project involved platform configuration, integration, testing, and user training. A phased support model ensured smooth deployment and continuous improvements. Results included streamlined processes, reduced downtime, and improved user productivity.

Challenge:

The Department of Employment and Economic Development (DEED) needed a scalable and efficient Salesforce solution to improve their service delivery. The challenge involved configuring and customizing the Salesforce platform to meet the unique operational needs of the department, ensuring smooth data integration, and providing support during and after deployment while adhering to state-wide configuration standards

Solution Implemented:

HighCloud delivered a comprehensive Salesforce implementation tailored to DEED's requirements. Our team handled configuration, customization, and development on the Salesforce platform. We developed the necessary code, tested for performance and security, integrated the solution with DEED's broader systems, and provided detailed documentation and user training. We also established a phased support approach to ensure continuous improvements and resolved service desk tickets post deployment.

Results:

The implementation improved DEED’s service efficiency by streamlining internal processes, reducing system downtime, and enhancing overall user productivity. The project delivered a secure and scalable platform that allowed DEED to manage their workflows more effectively, while ensuring compliance with state configuration standards. The solution also resulted in faster processing times and better customer service outcomes.