charter-case-study – HighCloud Solutions

Charter Communication

HighCloud Solutions enhanced Charter Communications’ Salesforce platform to support complex, evolving business needs. Custom features, optimized UI, and improved data models were implemented for better performance. The team ensured stability through testing and documentation. Results included faster processing, improved efficiency, and scalable system growth.

Challenge:

Charter Communications needed to enhance their Salesforce platform to support evolving business operations. The main challenge was optimizing Salesforce’s functionality to meet complex requirements, including developing custom features, improving data management, and streamlining user workflows, all while maintaining system stability during high-traffic usage

Solution Implemented:

HighCloud Solutions provided a dedicated Salesforce Consultant to work closely with Charter Communications to analyze their requirements and design a tailored solution. We developed custom Apex code and SOQL queries, optimized Visual Force Pages for improved UI, and made necessary data model changes to support their growing operational needs. Additionally, we provided thorough unit testing and technical documentation to ensure long-term maintainability and stability.

Results:

The solution resulted in a significantly improved Salesforce platform that enhanced Charter Communications' ability to manage their data and streamline operations. Our updates led to faster processing times, improved user efficiency, and a better overall experience for their internal teams. The customizations also provided scalability, allowing Charter Communications to adapt the system as their business grew without major disruptions.